A chatbot is a computer program which conducts a conversation via auditory or textual methods. It is becoming a trendy technology to nurture leads and capture consumers with strong intents.
Today almost every customer-oriented and data- driven organization takes advantage of the customer journey to understand consumer demands and ultimately improve shopping experience. Understanding the newest trends that have been proven to deliver a seamless shopping experience will make life easier for both marketers and consumers. What is it? Customer journey is the complete shopping process that a customer needs to go through to make a purchase, from idea generation to payment and reorder...Read more